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Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.

 
Dear Sir or Madam,

I am writing to raise my concern about the meal we had at your restaurant last week. I visited your eatery last Sunday to enjoy dinner with my family. I heard about your restaurant on the radio and thought to give it a try. But the meal experience was disappointing.

When we entered your restaurant, we saw a special menu written on a board and one of the items was fried rice with fish curry. We decided to try it, which we later regretted deeply. When we were served the dish, we found chilli powder on the surface of the fish. After we inquired about it, one of your attendants told that they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt terrible about it, we continued our meal. The dish tasted mediocre, not up to our expectations at all. Unfortunately, my son started feeling bad after we reached home and he disgorged twice.

I had a high expectation from your restaurant but got equally frustrated. I would really appreciate it if you could take proper action about this inconvenience that we had due to the food we ate at your restaurant. Please instruct your chefs to follow proper hygienic manner and if they do not know how to prepare such kind of food, please do not offer it to customers.

Yours faithfully,

Lettisha James

Direction: As if you are the manager of the restaurant, read the letter and give a suitable response.


Đã hết hạn tham gia gửi bài. Bạn hãy chờ bài học sau để tham gia nhé

Chỉ thành viên Vip mới được gửi bài

Bài này đã hết thời gian gửi bài

Bảng xếp hạng
1
xuan_mai97
Gửi lúc: 2021-07-24 22:45:02
Điểm: 7
2
precious02
Gửi lúc: 2021-07-27 23:25:39
Điểm: 7
3
foxagency
Gửi lúc: 2021-07-23 17:07:35
Điểm: 6
4
quynh_02
Gửi lúc: 2021-07-27 23:47:19
Điểm: 6
5
dahuynh20002685
Gửi lúc: 2021-07-25 00:04:39
Điểm: 5
ĐĂNG PHẢN HỒI CỦA BẠN CHO BÀI HỌC NÀY
CÁC Ý KIẾN BÌNH LUẬN - PHẢN HỒI VỀ BÀI HỌC NÀY

quynh_02

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 08-12-2015

Bài viết: 1107

• Sổ học bạ: 816
• Điểm thành tích: 242
• Điểm học bạ: 816
Dear Ms. Lettisha James, First of all, thank you very much for choosing our restaurant to dine. In fact, our restaurant has had a good reputation on the radio for many years. We are proud of that reputation. However, we made you unhappy with your meal that day because the chef who was in charge of cooking that day did not really do his job. Thus, please accept the deepest apology from us for any trouble and dissatisfaction you experienced at our restaurant. Indeed, after reading your complaint letter about the poor quality of food on that day, I have asked the chef who was in charge of cooking fish that day. He said that because of time pressure, he could not make sure the food was hygienic and delicious. Besides, I have met all the cooks and strictly asked them not to do the same thing or they will be deducted two days from their salary. Regarding your suggestion, I appreciate your suggestion. I will ask the chefs to pay attention to food hygiene and safety to ensure the health of diners who come to eat at our house. As a gesture of goodwill, I am sending you a free meal voucher for your family, so your family can eat at any of our restaurants. Also, I am sure that the problem will never happen again. And I hope that your family will continue to be our dear guest. Best regards, Emily Knight
Gửi lúc: 23:47:19 ngày 27-07-2021
Điểm: 6/10
Time : 2021-07-28 15:36:20

Dear Ms. Lettisha James,

First of all, thank you very much for choosing our restaurant to dine. In fact, our restaurant has had a good reputation on the radio for many years. We are proud of that reputation. không cần thiết However, we made you unhappy with your meal that day because the chef who was in charge of cooking that day did not really do his job well. Thus, please accept the deepest apology from us for any trouble and dissatisfaction you experienced at our restaurant.

Indeed, after reading your complaint letter about the poor quality of food on that day, I have asked the chef who was in charge of cooking fish that day. He said that because of time pressure, he could not make sure the food was hygienic and delicious. Besides, I have met all the cooks and strictly asked them not to do the same thing or they will be deducted two days from their salary.

Regarding your suggestion, I appreciate it (dùng đại từ thay thế) your suggestion. I will ask the chefs to pay attention to food hygiene and safety to ensure the health of diners who come to eat at our house.

As a gesture of goodwill, I am sending your family a free meal voucher for your family, so your family can eat at any thiếu danh từ sau any of our restaurants. Also, I am sure that the problem will never happen again. And I hope that your family will continue to be our dear guest.

Best regards,
Emily Knight

Bạn giải thích nguyên nhân của vấn đề chưa được tốt lắm, ý chung chung (đối với nhà hàng, không thể nói là do áp lực thời gian nên không nấu ngon được). Bạn nên chú ý nhé.

Điểm: 6.5

precious02

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 28-09-2014

Bài viết: 825

• Sổ học bạ: 605
• Điểm thành tích: 417
• Điểm học bạ: 605
Dear Ms. Lettisha James, I would like to send my deepest apologies for the problem that happened to your family. Besides, I am extremely concerned for your son's health and I wonder how your son's health is now. I hope that he is fine. To be honest, I thank you for pointing out the problems with your meal at our restaurant. As a manager of the restaurant, I assure you that this will not happen again. In regards to your meal, I have investigated the problem and found our chef's omission to make you feel disappointed. Therefore, I reproved the chef who cooked your meal, and he felt very sorry for that meal. For this reason, he would like to apologize to your family. Regarding your suggestion, I will recognize your contribution as valuable. Therefore, I will invite famous chefs who know how to cook European and Asian dishes to instruct our chefs how to cook those dishes in a more thoughtful and hygienic way. Once again, thank you for your comments, which will help our restaurant serve you better. Hence, I am planning a special meal for your family this week as our apology. Please tell me whether you have free time this week. I would like to invite you to our restaurant for a free meal. I wish you and your family luck and good health. Best regards, Amy Horner The manager of the restaurant
Gửi lúc: 23:25:39 ngày 27-07-2021
Điểm: 7/10
Time : 2021-07-28 15:31:08

Dear Ms. Lettisha James,

I would like to send my deepest apologies for the problem that happened to your family. Besides, I am extremely concerned for your son's health and I wonder how your son's health is now. I hope that he is fine. To be honest, I thank you for pointing out the problems with your meal at our restaurant. As a manager of the restaurant, I assure you that this will not happen again.

In regards to your meal, I have dùng quá khứ đơn investigated the problem and found our chef's omission nên làm rõ sự thiếu sót này to make you feel disappointed. Therefore, I reproved the chef who cooked your meal, and he felt very sorry for that meal. For this reason, he would like to apologize to your family.

Regarding your suggestion, I will recognize your contribution as valuable. Therefore, I will invite famous chefs who know how to cook European and Asian dishes to instruct our chefs how to cook those dishes in a more thoughtful and hygienic way.

Once again, thank you for your comments, which will help our restaurant serve you better. Hence, I am planning a special meal for your family this week as our apology. Please tell me whether you have free time this week. I would like to invite you to our restaurant for a free meal. I wish you and your family luck and good health.

Best regards,
Amy Horner
The manager of the restaurant

Bài viết của bạn viết khá tốt các ý, diễn đạt rõ ràng, song bạn nên chỉ rõ hơn ý ở đoạn giải thích nguyên nhân nhé.

MoonTran14

Tiếng Anh cơ bản sơ cấp

Ngày tham gia: 26-04-2021

Bài viết: 5

• Sổ học bạ: 89
• Điểm thành tích: 0
• Điểm học bạ: 89
Had a meeting with my friends and we saw the one that had last time we saw the one that last night last week and saw the one last night
Gửi lúc: 22:21:10 ngày 27-07-2021
Điểm: 0/10
Time : 2021-07-28 09:05:47

Bạn cần viết thư tới Lettisha James với cương vị là  quản lý nhà hàng để phản hồi thư phàn nàn về chất lượng món ăn của nhà hàng bạn như sau:

Opening: Dear Lettisha James,

Body:

- Cám ơn thư phản ánh về chất lượng món ăn của nhà hàng bạn

- Xin lỗi vì để xảy ra sự việc đang tiếc như vậy: món cơm rang cà ri cá có bột ớt ở bề mặt, không ngon và con trai cô ấy bị nôn sau khi về nhà

- Tìm hiểu, điều tra và giải thích sự việc

- Giải quyết vấn đề: nhắc nhở nhân viên cũng như xin lỗi khách hàng 1 lần nữa (động thái xin lỗi rõ ràng)

- Hứa sẽ cải thiện và mong khách hàng sẽ ủng hộ lần sau

Closing: Yours Sincerely,

Signature: Chữ kí

han250305

Tiếng Anh cơ bản cấp độ 16

Ngày tham gia: 14-03-2020

Bài viết: 98

• Sổ học bạ: 237
• Điểm thành tích: 156
• Điểm học bạ: 237
Dear Mrs. Lettisha James, I am the manager of the Street Restaurant. Thank you for your letter alerting us to the problem you have been having. It is a gratitude that you chose our eatery for your meal, and also a regret with any inconvenience. As a representative one, I must apologize for your bad experience. It is true that last Sunday, you came to my restaurant and ordered fried rice with fish curry. I asked my attendants, and confirmed that such a terrible thing happened. I admit the error was caused by our careless. As a result, this led to you not being able to eat well. We are very sorry that the dish cannot be to your taste, and the problem happened with your son. To prevent re-occurrences, the chefs will be disciplined. They and all attendants will be corrected in their working attitude. Besides that, I will also try harder to improve the food taste, and the hygiene in food processing. We assure that this thing will not happen again. To show our goodwill, we will give you 10% discount on your next order. We look forward to serving you again. Please accept our apologize! Yours faithfully, Marry Wilson
Gửi lúc: 20:24:54 ngày 27-07-2021
Điểm: 5/10
Time : 2021-07-28 15:23:24

Dear Mrs. Lettisha James,

I am bổ sung họ tên khi giới thiệu chức vụ the manager of the Street Restaurant. Thank you for your letter alerting us to the problem you have been having. It is a gratitude that you chose our eatery for your meal, and also a regret with any inconvenience. As a representative one, I must apologize for your bad experience.

It is true that last Sunday, you came to my restaurant and ordered fried rice with fish curry. I asked my attendants, and confirmed that such a terrible thing từ đầu thư bạn chưa đề cập đến vấn đề xảy ra là gì happened. I admit that the error was caused by our careless dùng danh từ sau tính từ sở hữu our. As a result, this led to you not being able to eat well. We are very sorry that the dish cannot be up to your taste, and the problem happened with your son. có hướng đến tìm hiểu nguyên nhân, song chưa chỉ ra được nguyên nhân

To prevent re-occurrences, the chefs will be disciplined. They and all attendants will be corrected in their working attitude diễn đạt lại để làm rõ ý. Besides that, I will also try harder to improve the food taste, and the hygiene in food processing. We assure that this thing will not happen again.

To show our goodwill, we will give you 10% discount on your next order. We look forward to serving you again. Please accept our apologize dùng danh từ apology!

Yours faithfully,

Marry Wilson

Bài viết của bạn diễn đạt các ý cơ bản ổn, song lại chưa thể hiện rõ ràng nội dung thư phản hồi về vấn đề phàn nàn, nguyên nhân của vấn đề đó. Cố gắng hơn nhé.

"Nothing is impossible."

thanhduyn

Tiếng Anh cơ bản cấp độ 1

Ngày tham gia: 21-05-2012

Bài viết: 22

• Sổ học bạ: 89
• Điểm thành tích: 1
• Điểm học bạ: 89
Dear Sir or Madam, I am writing to raise my concern about the meal we had at your restaurant last week. I visited your eatery last Sunday to enjoy dinner with my family. I heard about your restaurant on the radio and thought to give it a try. But the meal experience was disappointing. When we entered your restaurant, we saw a special menu written on a board and one of the items was fried rice with fish curry. We decided to try it, which we later regretted deeply. When we were served the dish, we found chilli powder on the surface of the fish. After we inquired about it, one of your attendants told that they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt terrible about it, we continued our meal. The dish tasted mediocre, not up to our expectations at all. Unfortunately, my son started feeling bad after we reached home and he disgorged twice. I had a high expectation from your restaurant but got equally frustrated. I would really appreciate it if you could take proper action about this inconvenience that we had due to the food we ate at your restaurant. Please instruct your chefs to follow proper hygienic manner and if they do not know how to prepare such kind of food, please do not offer it to customers. Yours faithfully, Lettisha James Direction: As if you are the manager of the restaurant, read the letter and give a suitable response
Gửi lúc: 15:57:41 ngày 27-07-2021
Điểm: 0/10
Time : 2021-07-28 09:06:00

Bạn cần viết thư tới Lettisha James với cương vị là  quản lý nhà hàng để phản hồi thư phàn nàn về chất lượng món ăn của nhà hàng bạn như sau:

Opening: Dear Lettisha James,

Body:

- Cám ơn thư phản ánh về chất lượng món ăn của nhà hàng bạn

- Xin lỗi vì để xảy ra sự việc đang tiếc như vậy: món cơm rang cà ri cá có bột ớt ở bề mặt, không ngon và con trai cô ấy bị nôn sau khi về nhà

- Tìm hiểu, điều tra và giải thích sự việc

- Giải quyết vấn đề: nhắc nhở nhân viên cũng như xin lỗi khách hàng 1 lần nữa (động thái xin lỗi rõ ràng)

- Hứa sẽ cải thiện và mong khách hàng sẽ ủng hộ lần sau

Closing: Yours Sincerely,

Signature: Chữ kí

ᎮᏁ丶ṭһåṅһԀȗʏṅ ͜✿҈
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