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Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.
Dear Sir or Madam,
I am writing to raise my concern about the meal we had at your restaurant last week. I visited your eatery last Sunday to enjoy dinner with my family. I heard about your restaurant on the radio and thought to give it a try. But the meal experience was disappointing.
When we entered your restaurant, we saw a special menu written on a board and one of the items was fried rice with fish curry. We decided to try it, which we later regretted deeply. When we were served the dish, we found chilli powder on the surface of the fish. After we inquired about it, one of your attendants told that they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt terrible about it, we continued our meal. The dish tasted mediocre, not up to our expectations at all. Unfortunately, my son started feeling bad after we reached home and he disgorged twice.
I had a high expectation from your restaurant but got equally frustrated. I would really appreciate it if you could take proper action about this inconvenience that we had due to the food we ate at your restaurant. Please instruct your chefs to follow proper hygienic manner and if they do not know how to prepare such kind of food, please do not offer it to customers.
Direction: As if you are the manager of the restaurant, read the letter and give a suitable response.